Shipping policy

Where do we ship?

We ship to the United States and to Spain (mainland, Balearic Islands, Canary Islands, Ceuta and Melilla).

Shipping costs

• United States: flat-rate standard shipping. You will see the exact amount at checkout, before you pay.
• Spain: free shipping on orders of €45 or more (or the equivalent in US dollars). For smaller orders, €6.99.

Store prices are shown in US dollars (USD).

Delivery times

United States: delivery time depends on your location. If you need an estimate before ordering, write to us.

Spain: 5 to 10 days from the day you place your order.

Delivery times are estimates and may be slightly longer during busy periods.

Customs and taxes

Depending on the destination, customs or the carrier may charge import duties or taxes on delivery, which are the recipient’s responsibility. If you have questions before ordering, write to us.

Tracking

When your order leaves the warehouse, you will automatically receive an email with your tracking number.

Is your order taking longer than expected?

Email us at lacasapet@gmail.com and we will do everything we can to help.